Privacy Policy

Privacy policy

Welcome to SyneCommerce (“SyneCommerce”, “we”, “us”, or “our”). We are committed to safeguarding your personal data and ensuring your privacy is protected at all times.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services.

By accessing or using our services, you agree to the terms outlined in this Privacy Policy.

1. Scope of Policy

If you are a customer, this Privacy Policy forms part of your agreement with SyneCommerce. By accessing or using our Services, you acknowledge that you have read and understood this Policy.

2. Definition of Personal Data

Personal Data is any information that can identify you, either directly or indirectly. This includes, but is not limited to:

  • Identifying information: name, date of birth, national ID or passport number
  • Contact information: email address, phone number, postal address
  • Digital identifiers: IP address, device ID, cookies, online identifiers
  • Financial information: payment details and transaction history
  • Behavioural data: browsing patterns, preferences, and usage data
  • Profile data: username, account settings, and communication history
  • Personal, social, or economic identity information

Note: Business-related information such as a company's registered name, business address, or VAT number is generally not considered Personal Data unless it directly identifies an individual.

3. Data We Collect

We may collect the following categories of information:

A. Registration Information

  • Name
  • Email address
  • Phone number

B. Communication Data

  • Information shared during chats, inquiries, or support interactions

C. Business Information

  • Company name
  • Company logo
  • Business type

D. User-Provided Data

  • Information you voluntarily provide
  • Data shared when inviting coworkers or team members

E. Third-Party Integration Data

  • Account details from add-ons or third-party services connected to our platform

F. Usage Data

  • Data about how you interact with our services
  • Device, browser, and activity information

4. Purpose of Data Usage

SyneCommerce shall not process your Personal Data for any purpose other than those specified in this Policy or otherwise communicated to you.

We use your Personal Data for the following purposes:

  1. Service Delivery - To provide, operate, and maintain the Services you have subscribed to or requested
  2. Authentication & Security - For identification, account authentication, fraud prevention, and platform security
  3. Customer Support - To respond to your enquiries, resolve disputes, and provide technical assistance
  4. Marketing & Communications - To send you product updates, offers, and promotional communications (with opt-out options available)
  5. Product Improvement - To analyse usage patterns and enhance the performance and features of our Services
  6. Legal Compliance - To meet applicable legal, regulatory, or contractual obligations
  7. Billing & Payments - To process transactions and manage your account subscription

5. Legal Basis for Processing

Where applicable under data protection law (such as the GDPR), we rely on the following legal bases for processing your Personal Data:

  1. Contract Performance - Processing necessary to perform the contract we have with you
  2. Legitimate Interests - Processing necessary for our legitimate business interests, provided these are not overridden by your rights
  3. Legal Obligation - Processing required to comply with a legal or regulatory obligation
  4. Consent - Where you have given explicit consent for a specific processing activity (e.g., marketing emails). You may withdraw consent at any time.

6. Data Sharing and Disclosure

We do not sell or rent your personally identifiable information to any third party. We may share your data in the following limited circumstances:

  • Within SyneCommerce — With our employees and internal teams where necessary to respond to your needs and deliver our Services
  • Service Providers — With trusted third-party vendors who assist us in operating the platform (e.g., cloud hosting, payment processors, analytics tools), bound by confidentiality agreements
  • Legal Requirements — When required to comply with applicable law, court orders, or governmental authorities
  • Business Transfers — In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity
  • With Your Consent — For any other purpose with your prior explicit consent

7. Data Retention

We retain your Personal Data only for as long as is necessary to fulfil the purposes outlined in this Policy, or as required by law. Our retention criteria include:

  • The duration of your active account and service relationship with us
  • Legal and regulatory obligations requiring us to keep records for a specified period
  • Resolution of disputes and enforcement of our agreements
  • Legitimate business interests such as fraud prevention and system security

Notes: When Personal Data is no longer needed, we will securely delete or anonymise it in accordance with our internal data management procedures.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your Personal Data:

  • Right of Access: Request a copy of the data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your Personal Data
  • Right to Object: Object to certain types of processing, including direct marketing
  • Right to Portability: Receive your data in a structured, machine-readable format
  • Withdraw Consent: Withdraw previously given consent at any time

Note: To request data deletion, please contact: ✉ contact@syngrowconsulting.com

Please include your full name, registered email address, and a brief description of your request.

9. Security

SyneCommerce employs a range of technical and organisational security measures to protect the information maintained on our systems from loss, misuse, unauthorized access or disclosure, alteration, or destruction. These include:

  1. Encryption of data in transit using TLS/SSL protocols
  2. Encrypted storage of sensitive data at rest
  3. Access controls and role-based permissions for internal systems
  4. Regular security audits and vulnerability assessments
  5. Employee training on data protection practices

Please note: While we take every reasonable precaution to protect your data, no method of transmission over the Internet or method of electronic storage is 100% secure. SyneCommerce cannot guarantee absolute security, and users transmit information at their own risk.

10. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform and gather usage analytics. The types of cookies we use include:

  • Essential Cookies — Required for the platform to function properly; cannot be disabled
  • Analytical Cookies — Help us understand how users interact with our Services (e.g., pages visited, time on site)
  • Functional Cookies — Remember your preferences and settings to personalise your experience
  • Marketing Cookies — Used to serve relevant advertisements and track campaign effectiveness

11. Children & Minors

Our Services are not directed at individuals under the age of 18. We do not knowingly collect Personal Data from minors. If we become aware that we have inadvertently collected data from a child under 18, we will take prompt steps to delete that information.

If you believe that a minor has provided us with Personal Data, please contact us at ✉ contact@syngrowconsulting.com immediately.

12. International Data Transfers

SyneCommerce operates globally, and your Personal Data may be transferred to and processed in countries outside your country of residence. These countries may have different data protection laws than your own.

Where we transfer Personal Data internationally, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses approved by relevant data protection authorities
  • Transfers to countries deemed to provide an adequate level of protection
  • Other lawful transfer mechanisms as required by applicable law

13. Notification of Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:

  • Post the updated Policy on our website with a revised “Effective Date”
  • Notify you by email (where appropriate) or through a prominent notice within the Services
  • Where required by law, seek your consent before changes take effect
  • Continued use of our Services after a policy update constitutes your acknowledgement of the revised terms. The latest version of this Policy is always available at: https://synecommerce.com/privacy-policy

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please reach out to us:

SyneCommerce Privacy Team: We aim to respond to all privacy-related enquiries within 5 business days.

✉ contact@syngrowconsulting.com

Note: To request data deletion, please contact: ✉ contact@syngrowconsulting.com

Please include your full name, registered email address, and a brief description of your request.